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Refund policy

Return an item

Damaged/Faulty Items

If you have received a damaged or faulty product please return to us within 14 days of delivery to the Freepost address below. Please ensure all packaging and sales receipts are returned in the parcel.


For problems with larger or multiple items, please contact us on 0800 413512/01473 215295 or email

When the faulty product(s) is received we will contact you to arrange a replacement or refund.

Unwanted Items 

If you wish to return an unwanted item, please return to us within 14 days of delivery to the address below. Please note: the product(s) must be returned in a re-saleable condition, un-used and in the original packing. Please ensure the sales receipt is enclosed with the parcel. 

Once the returned item(s) has been received at our depot and in a re-saleable condition, we will arrange a refund to the payment card used to place the original order. Please allow 7 - 10 working days from receipt at our depot for the refund to be processed

The Windowclean Centre
8 Bailey Close
Hadleigh Road Industrial Estate